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Important Information
Applies to all Active Play and Laser Tag party bookings.
π³ Booking & PaymentsβΌ
- All party bookings are processed securely through our online system, powered by Lilypad.
- Package prices shown online are before applicable taxes.
- Some packages may require a deposit at booking, with the remaining balance due prior to or on the day of your party.
- If you need to adjust your guest count or add items, contact us before the Monday prior to your party.
- +8% gratuity applies to all party packages.
π Cancellations & ReschedulingβΌ
- Please reach out as soon as possible if you need to update your booking.
- Reschedule and cancellation options depend on timing and availability.
- For the smoothest experience, contact us before the Monday prior to your party whenever possible.
- Changes requested close to your date may be limited due to fixed time blocks.
π Waivers & Check-InβΌ
- All guests β children and adults β must complete a waiver before participating.
- Completing waivers in advance ensures a faster, smoother check-in.
- Please arrive 5β10 minutes early for check-in and to get settled.
π Arrival, Timing & Late PolicyβΌ
- Please arrive 5β10 minutes early. All players should be ready by your booked start time.
- Because we host multiple parties back-to-back, late arrivals may not receive their full game or party room time.
- We are unable to extend your time beyond your reservation due to scheduled bookings.
π Food, Outside Food & CateringβΌ
- No outside pizza and no food delivery from external vendors.
- Do not bring: popcorn, Cheesies/Cheetos, pasta, rice, or similar messy foods.
- For parties only, you may bring select items inside your party room: fruit/veggie trays, chips (no popcorn), finger foods, sandwiches.
- Outside foods should not be consumed in the facility outside of a booked party room.
- We offer catering options and work with trusted partners β ask our team about current menus when you book.
π DΓ©cor, Balloons & EntertainmentβΌ
- No outside balloons, decorators, or entertainers are permitted.
- All dΓ©cor and enhancements must be arranged through our team and in-house partners.
π What's Included in Party PackagesβΌ
- Birthday child is free on all regular and laser tag packages.
- Every package includes invitation cards (hardcopy) or a waiver party link to share with guests.
- All party guests receive 2-for-1 return play cards, and the birthday child receives an additional return play pass.
- Staff support is provided throughout your event.
β‘ Laser Tag Missions & How It WorksβΌ
- Each mission is approximately 15 minutes of gameplay.
- Laser tag party packages include two missions per booking (plus vesting and safety time).
- Our team provides instructions and supervision to keep play safe, fair, and fun.
- Laser tag is for kids only β adults are welcome in the party room to watch and support.
π Party Times & SchedulingβΌ
- Most party bookings run for 2 to 2.5 hours, plus 30 minutes between parties for cleaning and room reset.
- Room availability and time slots vary by day and by party room.
- When you book online through Lilypad, you'll see live time slots for your chosen date and package.
- We recommend booking early β especially for evenings, weekends, and holidays.
π Safety & Facility SupervisionβΌ
- Our staff maintain a safe, family-friendly experience and support groups throughout their visit.
- Surveillance cameras are installed throughout the facility to support the safety and security of all guests.